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How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket payments, and keep your login secure. You control your data and can request changes or deletion anytime through the contact paths below.

Account dataPayment recordsDevice infoContact rightsDeletion requests
454bd How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to check what data we hold, correct something in your profile, or request account deletion, reach out through any of the channels below. Have your registered mobile number ready so we can verify your identity before making changes.

Live Chat Open the chat icon in the account panel and tell the agent you need help with a privacy or data request. They'll verify your mobile number and walk you through the steps for viewing, updating or deleting your information.
Email Support Send your request to our support email from the address you registered with. Include your account username and mobile number so we can confirm it's you before sharing or changing any account data.
Account Settings Log in and tap the profile icon to see your stored details, update your mobile number or email, and download a summary of your bet history and payment records for your own reference anytime.
DATA HANDLING

How We Protect Your Privacy

We encrypt your login and payment data in transit and at rest, store national ID images separately from account records, and limit staff access to personal information on a need-to-know basis. Our payment partners see only the transaction amount and your wallet reference, never your full profile.

Encrypted Storage

Account passwords are hashed and never stored in plain text. Payment card details and bKash, Nagad, Rocket wallet credentials are tokenized so even our database admins cannot read them in full once they're saved.

Cookie Use

We set a session cookie to keep you logged in and a preference cookie to remember your chosen language and deposit method. These cookies expire when you close your browser or after thirty days of inactivity, whichever comes first.

Data Retention

Active account records stay in our system as long as you keep your account open. After you request deletion, we archive your bet and payment history for the minimum period required under local financial and dispute-resolution rules, then purge the rest.

Access Requests

You can ask us to send you a copy of your account data, correct an error in your profile, or delete your account entirely. Contact support with your registered mobile number and we'll respond within five business days with next steps.

Common Questions About Your Data

We ask for your mobile number, email, national ID and date of birth to verify your identity and comply with local financial regulations. We also log your device type and IP address to detect duplicate accounts and prevent fraud.

We share transaction amounts and your bKash, Nagad or Rocket wallet reference with payment processors to complete deposits and withdrawals. We do not sell your personal details to advertisers or pass your contact information to unrelated marketing partners.

We retain your bet history, payment records and national ID image for the period required under local financial and dispute-resolution laws, typically three to five years. After that window closes, we permanently delete your data from our systems.

Yes. Log in and go to account settings to download a summary of your profile, bet history and payment records, or contact support to request a full data export. We'll send it within five business days once we verify your identity.

Contact support via live chat or email with your registered mobile number and ask to close your account. We'll confirm your identity, settle any pending bets or withdrawals, then delete your profile and personal details according to the retention schedule above.

We use session cookies to keep you logged in and preference cookies to remember your language and deposit method. You can disable cookies in your browser settings, but that will log you out and reset your preferences every time you visit.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.